Demand disruption and coordination of a service supply chain
نویسندگان
چکیده
In this paper, we study demand disruption in service supply chain with a client and a vendor. We find the positive demand disruption worse off the double marginalization under wholesale contracts. To address the challenge, we propose a two-part tariff contract under which, the client pays the vendor a fixed fee besides the wholesale price if the service rate was met. The results show the channel coordination can be achieved under dynamic service rate agreements and it is possible to apply a disruption only (the vendor will only increase the staffing level after the disruption) contract with commitments.
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